Shipping Policy

Chillax Interiors Shipping Policy
Thank you for choosing Chillax Interiors for your interior items needs. We are dedicated
to ensuring a smooth and reliable shipping experience for our customers. Please take a
moment to review our shipping policy to understand how we handle shipping, delivery,
and related matters.
Shipping Methods and Timeframes:
Standard Shipping: We offer standard shipping for all our interior items. Once your
order is processed and ready for shipment, it will be dispatched through our trusted
shipping partners. The estimated delivery time for standard shipping is typically between
5 to 10 business days, depending on your location and the availability of the product.
Shipping Confirmation: After your order has been shipped, you will receive a shipping
confirmation email containing tracking information. This allows you to monitor the
progress of your shipment and estimate its arrival.
Order Processing Time: Please note that order processing time varies depending on the
product and its availability. Most orders are processed within 1 to 3 business days. In case
of any unexpected delays or issues with your order, our customer support team will
promptly notify you.
Shipping Rates:
Flat-Rate Shipping: We offer flat-rate shipping charges for interior items based on the
total weight and dimensions of your order. The shipping cost will be calculated and
displayed during the checkout process. We aim to provide competitive shipping rates
without compromising on the quality and safety of the delivery.
Free Shipping: From time to time, we may offer free shipping promotions on select
interior items or for orders that meet specific criteria. Keep an eye on our website and
subscribe to our newsletter to stay informed about any ongoing free shipping offers.
Shipping Restrictions:
International Shipping: Currently, we only offer shipping within the domestic regions
of Ngeria. We do not provide international shipping services. We apologize for any
inconvenience this may cause.
P.O. Box Addresses: Please note that we cannot ship interior items to P.O. Box addresses.
We require a valid physical address for delivery purposes.
Damaged or Lost Shipments:
Packaging and Quality Control: We take utmost care in packaging and quality control
to ensure that your items are protected during transit. If you receive a package that
appears to be damaged, please document the condition of the package before opening it
and contact our customer support team immediately.
Lost Shipments: In the rare event that your shipment is lost during transit, please reach
out to our customer support team. We will initiate a thorough investigation with the
shipping carrier and work towards resolving the issue in a timely manner.
Order Tracking:
Tracking Information: Once your order is shipped, you will receive a tracking number
via email. You can use this tracking number to monitor the status and location of your
shipment through the carrier’s website or tracking portal.
Tracking Updates: Please note that tracking information may take up to 48 hours to be
updated by the shipping carrier. If you encounter any issues or discrepancies with the
tracking information, please contact our customer support team for assistance.
We hope this shipping policy provides you with clarity on how we handle the shipping
process for interior items at Chillax Interiors. If you have any further questions or require
additional assistance, please do not hesitate to reach out to our customer support team.