Refund and Return Policy
Effective Date: January 1, 2023
Thank you for shopping at Chillax Interiors. We strive to provide you with high-quality
interior items and excellent customer service. This Refund and Return Policy outlines the
terms and conditions governing refunds and returns for purchases made on our interior
items e-commerce website. Please read this policy carefully before making a purchase.
Return and Refund Eligibility
1.1 Return Period: You have a period of seven (7) days from the date of delivery to
initiate a return for eligible items.
1.2 Refund Period: Upon approval of the return, we will process the refund within
fourteen (14) days.
1.3 Eligible Items: To be eligible for a return and refund, the item(s) must meet the
following conditions:
a) The item(s) must be unused, undamaged, and in their original packaging.
b) The return must be accompanied by the original receipt or proof of purchase.
c) Items marked as “Final Sale” or “Clearance” are not eligible for return or refund.
Return Process
2.1 Return Authorization: Before returning any item, you must request a Return
Authorization (RA) number from our Customer Support team. You can reach our
Customer Support team by info@chillaxinteriors.com. The RA number must be clearly
marked on the outside of the package.
2.2 Packaging and Shipping: Please ensure that the item(s) being returned are securely
packaged to prevent any damage during transit. You are responsible for the cost and
arrangements of shipping the item(s) back to us.
2.3 Inspection and Refund Processing: Once we receive the returned item(s), our team
will inspect them to verify their eligibility for return. If the returned item(s) meet the
conditions stated in section 1.3, we will process your refund within fourteen (14) days.
The refund will be issued using the same payment method used for the original purchase.
Exchanges
We do not offer direct exchanges for items. If you wish to exchange an item for a different
size, color, or style, please follow the return process outlined in section 2 and place a new
order for the desired item.
Damaged or Defective Items
4.1 Damaged During Transit: If your item(s) arrive(s) damaged, please contact our
Customer Support team within three (3) days of delivery. We may request photographic
evidence of the damage. Once we assess the situation, we will provide instructions for
returning the damaged item(s) and offer you a replacement or a refund.
4.2 Defective Items: If your item(s) are found to be defective due to manufacturing faults,
please contact our Customer Support team within seven (7) days of delivery. We may
request additional information or evidence of the defect. Once the defect is confirmed, we
will provide instructions for returning the defective item(s) and offer you a replacement
or a refund.
Changes to the Refund and Return Policy
We reserve the right to modify or update this Refund and Return Policy at any time
without prior notice. The revised policy will be effective as of the date it is posted on our
website.
Contact Us
If you have any questions or concerns regarding this Refund Policy, please contact our
Customer Support team by email at info@chillaxinteriors.com
If you have any questions or concerns regarding this Refund and Return Policy, please
contact our Customer Support team by info@chillaxinteriors.com
Certainly, here’s the updated section with “High Court of Lagos State or the Magistrate
Courts” inserted:
Please note that this Refund and Return Policy is governed by the laws applicable in Lagos
State, Nigeria. Any disputes arising from or related to this policy shall be subject to the
exclusive jurisdiction of the courts in Lagos State, Nigeria, including the High Court of
Lagos State or the Magistrate Courts.
By making a purchase on our website, you acknowledge that you have read, understood,
and agree to the terms and conditions outlined in this Refund and Return Policy.
NB: Effective Date: The effective date of return is usually counted from the date our
customer receives the product. This means that if you receive the product on a certain
date, the clock starts ticking from that day for the return period specified in the policy.
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